Do you think you can get your return box to work? 3 out of 4 times I try to use it, it has been not working. Perhaps the old slot as a backup
I apologize for your frustration.
With the outside return (as well as the inside returns) - we have learned that occasionally the system temporarily goes down - but only for a minute or so and then resets. One time of the day it consistently does this is at 6:20am. These do only last for a minute or so. Next time this happens to you, wait a minute or two for the system to reset.
We are looking into purchasing a weather-proof locked return box to place near the built-in return box as a back-up.
During open library hours, there are 2 more returns located in the vestibule.